By Mike VanZutphen
Reviewed by Rich Neher
|I have never come across a book that was more jam packed with information about managing a tennis club. Having been in a General Manager position of a Los Angeles based tennis and fitness club I can appreciate all the guidelines, rules, and forms Mike VanZutphen has packed into this 383-page 8.5x11 book. In fact, I wished I had that book on hand at the time. Would have made my life a lot easier.Mike starts out with a 10-page Club Audit to enable the reader to "meet the perceived needs of our membership/guest," followed by an 18 page section he describes as General Guest Information. I loved that part because it provides a complete packet of information and sample sheets to be given to new club members, including
The section Tennis Lessons and Clinics is packed with details and samples about lesson fees, junior development pathway, program schedules, camps, attendance sheets and the likes. Under Tennis Essentials Mike lists
The next chapters are dedicated to the Swimming Pool (should you have one), Programming with policies and rules, a 7-page Membership Retention Program Packet, and an 18-page Job Descriptions section that covers
The Employee Training section includes bonus programs, cost/benefit analysis, training games, checklist and sample training sessions with meeting agendas, and is followed by an extensive chapter on Operating Procedures including cleaning and maintenance.
The next 180 or so pages are filled with samples of plans and proposals, numbers, projections, just all useful information with lots of real life examples.
When you write such an extensive book and fill it with so much useful content, you can't avoid typos. Self-published books don't necessarily have the luxury of a professional proof reader. I tend to not dwell on mistakes especially after reading and reviewing the late Vic Braden's last book, which actually included a letter of apology for all the typos.
resource for club managers and as such I think it should belong on every club manager's desk.Mike VanZutphen's career, his accomplishments, and now his book are just too valuable as a resource for club managers and as such I think it should belong on every club manager's desk.